“We”, “Us” and “Our” refers to Umnombo
“You” refers to you, our customer, who purchases from our online store.
These Terms and Conditions govern the ordering, sale and delivery of goods as well as the use of www.umnombo.co.za
We may amend these online shopping terms and conditions, at our sole discretion, from time to time. We will notify you of changes to these terms.
The contents of the website are protected by law, including but not limited to copyright and trade mark law. The website content is the property of Umnombo. Any use, distribution or reproduction of the website content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for in law. To obtain permissions for the commercial use of any website content, please contact us. You will not acquire any right, title or interest in or to the Website or the Website Content.
This website may contain links or references to other websites (“Third Party Websites”) which are outside of our control, including those of advertisers. These Terms and Conditions do not apply to those Third Party Websites and we are not responsible for the practices and/or privacy policies of those Third Party Websites or the cookies that those sites may use. Your use of any Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.
Customer Profile
To register on our website, you must provide the following information:
First Name
Last Name
Cellphone Number
Email Address
Password
We will use your cellphone number as your unique identifier, and you will use your email address and password to log in to any of our websites. We will only contact you on your cellphone if you have specifically opted in to received SMS communication from us.
By registering on our website, or buying goods from us online, you acknowledge that you have read and agree to be bound by these Terms and Conditions. You also agree that we may send invoices to you electronically.
Please keep your credentials private and secure and do not share them with anyone. Only authorised users may access their online profile with their credentials. We accept no liability for any damages or losses that you may suffer from the unauthorised use of your profile.
Please notify us immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.
Products and Pricing
All goods displayed on our website are subject to availability. If any goods you ordered are not immediately available or are not available at all, we will let you know as soon as possible.
You acknowledge that stock of all goods on offer is limited and that pricing may change at any time without notice to you. We will take all reasonable efforts to monitor stock levels and to ensure that when stock is no longer available, it is discontinued on the website, but we cannot guarantee the availability of stock. If goods are no longer available after you have placed an order, we will notify you and you will be entitled to a refund of any amount already paid by you for such goods.
The stated prices on our website are in South African Rand and are only valid and effective in South Africa.
We will use our best efforts to accurately display the goods on our website to ensure that what you receive matches your expectations. Please note that sometimes the way that a product appears can be dependent on the device that you use to access our website, specifically when it comes to the colour in an image. We cannot guarantee that the goods you receive, will look exactly as you have seen it online.
If a displayed price contains an inadvertent and obvious error, we are not bound by it after:
Correcting the error in the displayed price; and
Taking reasonable steps to inform affected consumers about the error and the correct price.
Orders
We will indicate the acceptance of your order by delivering the goods to you or allowing you to collect them, once payment has been received. Only at that point will an agreement of sale between you and Umnombo come into effect. This is regardless of any communication stating that your order or payment has been confirmed.
Once an agreement of sale is completed, you assume all risk and full responsibility for the goods.
We reserve the right to not process an order or to cancel an existing order (partially or completely) if there has been an error. Errors include the goods no longer being available, the incorrect price being displayed, or an inaccurate description of the goods. We will inform you of any errors as soon as we become aware of them and, as soon as possible thereafter, we will refund you for any amount already paid.
We will not be liable for any loss or claim relating to a transaction based on any error.
Orders cannot be amended in any way once they have been invoiced, including changes to a delivery address.
Placing goods in a the shopping cart without completing payment does not constitute placing an order, and goods may be removed or updated in the shopping cart if stock is no longer available or the price has changed. We will not be held liable if the goods in your shopping cart have been updated when you complete or attempt to complete the purchase at a later stage.
Goods may not be purchased for re-sale. Should we suspect that any such goods are being purchased for sale, we are entitled to cancel your order immediately with no notice to you.
We reserve the right to refuse orders, cancel any sale, and terminate accounts at the Umnombo’s discretion.
Customers with profiles are able to view their order history by logging on to their profile on our website. Both guest and registered customers can track the status of their order by selecting the ‘Track my Order’ link in the website footer, and entering their full order number and email address.
Orders may only be cancelled up to the point that they have been invoiced by Umnombo. After this the order will need to be delivered and processed as a return, if no longer required.
Payment
You consent to our use of the services of reputable and secure third party payment service providers in order to process financial transactions and acknowledge that doing so necessitates the disclosure of your payment information when you make a purchase.
We have put all the necessary measures in place to ensure your personal and payment information remains secure. We make use of 3D Secure, which is an additional layer of online security that is now mandatory for all online retailers in South Africa. It’s also known as Verified by Visa and MasterCard SecureCode. It helps prevent fraud by protecting you against unauthorized transactions on your card(s).
Payment can be made for goods via:
Credit Card
Debit Card
Website Accessibility
We will use reasonable actions to maintain the availability of the Website, except during scheduled maintenance periods, and are entitled to discontinue providing the Website or any part thereof with or without notice to you.
If you fail to comply with your obligations under these Terms and Conditions, including any incident involving payment of the price of an order for any Goods, this may (in our sole discretion with or without notice to you) lead to a suspension and/or termination of your access to the Website without any prejudice to any claims for damages or otherwise that we may have against you.
